Privacy Policy

1. Introduction

Ambient Electron (Pty) Ltd ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our services.

This policy is compliant with the Protection of Personal Information Act, 4 of 2013 (POPIA), which governs the processing of personal information in South Africa.

2. Who We Are

We are a South African web design and development studio registered under the Companies Act of South Africa.

3. Information We Collect

We may collect the following personal information when you contact us or use our services:

• Your name and surname
• Email address
• Phone number or WhatsApp contact
• Organisation or school name
• Any information you voluntarily provide in messages or enquiries
• Technical data such as IP address, browser type, and pages visited (via website analytics)

4. How We Use Your Information

We use your personal information only for the following purposes:

• To respond to your enquiries and provide quotations
• To deliver the web design and development services you have requested
• To communicate project updates, invoices, and support
• To improve our website and services
• To comply with legal obligations

We do not use your information for unsolicited marketing without your consent.

5. Legal Basis for Processing

Under POPIA, we process your personal information on the following lawful grounds:

• You have given consent by contacting us or submitting an enquiry
• Processing is necessary to fulfil a contract or pre-contractual obligations
• Processing is required to comply with a legal obligation
• Processing is in our legitimate business interests, provided it does not override your rights

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in delivering our services (e.g. hosting providers, communication tools) — bound by confidentiality obligations
• When required by law or a valid legal process
• To protect the rights, property, or safety of Ambient Electron or others

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related information is typically retained for five years after project completion for record-keeping and legal compliance purposes.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

9. Cookies & Analytics

Our website may use basic analytics tools to understand how visitors interact with the site. This may involve cookies or similar tracking technologies. No personally identifiable information is collected through analytics without your knowledge.

You may disable cookies through your browser settings. This will not affect your ability to use the site.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.

13. Contact & Complaints

For any privacy-related queries or to lodge a complaint, contact us at:

You may also contact the Information Regulator of South Africa: